Introduction
If you have any issues submitting a ticket with us, this could be because your browser is blocking third-party cookies. If you see the below issue, then please follow this guide:
1. Enable Third-Party Cookies in Chrome
1.1. On your computer, open Google Chrome.
1.2. From the top right, select the three vertical dots and then Settings.
1.3. This will open a web page, Settings. On the left-hand navigation bar, select Privacy and Security and then Site Settings.
1.5. On the Site Settings page, scroll down and select Third-party cookies.
1.6. Here you'll see the below options, select Allow third-party cookies
2. Enable Third Party Cookies in Chrome on iOS
2.1. On your iOS device, select the Settings icon.2.2. Locate and select the Chrome application from the Settings left-hand navigation.
2.3. Toggle the option Allow Cross-Website Tracking on, where it appears green.
3. Enable Third Party Cookies in Firefox
3.1. Select the three vertical lines in the top right corner, and select Options.3.2. In the right-hand menu, select Privacy & Security.
3.3. On the Browser Privacy page, select the Custom drop-down menu. Make sure that the checkbox next to Cookies is unchecked.
4. Enable Third Party Cookies in Internet Explorer
4.1. Click the gear icon in the top right-hand corner of Internet Explorer.4.2. Click Internet Options.
4.3. Select the Privacy tab and then Advanced Settings.
4.4. Under Third Party Cookies, select Accept and then OK.
5. Enable Third Party Cookies in Edge
5.1. In the top right corner, select the ellipses ... and then select Settings.5.2. A pop-out menu will appear from the right, select Privacy & Security.
5.3. In the Cookies dropdown, make sure that Don't block cookies is selected.
6. Enable Third Party Cookies in Safari
Please note: as of Safari 13.1, third-party cookies are blocked by default.6.1. Open Safari and go to the left-hand corner. Expand the Safari menu and select Preferences from the drop-down menu that appears.
6.2. Navigate to the Privacy Tab and make sure "Prevent cross-site tracking" is deselected
7. Enable Third-Party Cookies for Safari on iOS
Please note: as of Safari 13.1, third-party cookies are blocked by default. iOS 10.3.2
7.1. Go to your phone's Settings and choose Safari.7.2. Set Block Cookies to Always Allow.
iOS 11
7.3. Go to your phone's Settings and choose Safari. Make sure Prevent Cross-Site Tracking is toggled off.
iOS 11
7.3. Go to your phone's Settings and choose Safari. Make sure Prevent Cross-Site Tracking is toggled off.