Workspace Managed Services - Framework Packages Workspace Managed Services - Framework Packages

Workspace Managed Services - Framework Packages

Rae Hopkins Rae Hopkins




The CTS Managed Service framework is designed to provide Workspace customers with effective operations, engaged people and improved innovation


  • Effective Operations: 24/7 365 coverage for P1 issues, with a dedicated team of certified Workspace support engineers.
  • Engaged People: Certified change managers and trainers providing targeted support to your organisation.
  • Improved Innovation: Customer Success Managers helping to improve your business processes and enable your organisation to make the most of Workspace. 

Ultimately our goal is to increase your organisation’s return on investment from Workspace and ensure end-user satisfaction.






Why Foundation?

  • It’s free! *
  • CTS will take care of all your license billing
  • Enables easier future transactions with CTS due to MSA being in place
  • Raise tickets with your partner than knows you 
  • You may qualify for a free Security & Governance Review or Cost Optimisation Review
  • Add a CSM for £10k if Workspace adoption is a focus
  • Flexibility to add other services

*for all customers who purchase licenses from CTS






Why Standard?

  • All the benefits of Foundations, plus…
  • Improved SLA’s if you are likely to need speedy tech support with 50 tickets included
  • A Success Manager will help you increase adoption across all Workspace products)
  • Stay in the know with regular product updates + release guidance
  • Customers who have limited admin teams can have signatures and Smart Teams handled by CTS (powered by CloudM)
  • Flexibility to add other services





Why Enhanced?

  • All the benefits of Foundations and Standard, plus…
  • Our best SLA’s for customers that rely on CTS for the fastest response on technical issues
  • Every single employee gets a tip of the week sent to their inbox
  • For customers with multiple domains that want to streamline support
  • Flexibility to add other services (at a cost)


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