What are your Priority Levels and Definitions? What are your Priority Levels and Definitions?

What are your Priority Levels and Definitions?

Dave Smith Dave Smith

 

New_-_Homepage_w_logo.png

 

  • Service Requests are defined as ‘a request from a user for information, advice, a standard pre-approved change, or access to a service.'
  • Incident is ‘an unplanned interruption to an IT service or reduction in the quality of an IT service.’

 

Priority_Definitions.JPG

 

**NOTE** It is the responsibility of the CTS Support Analyst & Engineer to determine an appropriate priority and action based on business impact.