How Do I Raise a Ticket? How Do I Raise a Ticket?

How Do I Raise a Ticket?

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The Portal Homepage

Navigate to where you will see the CTS Support Portal homepage:

As you can see, there are many helpful options available on the homepage that we would advise you to take advantage of before raising a ticket, these are:

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Here you will find ways to contact CTS if you are experiencing problems on the Support Portal. This could be sign in issues, or trouble submitting a ticket.

Self Service Guides

This section holds step by step procedures, which can be used to provide a range of information to empower end users. This could include; how to obtain a HAR file, how to find your calendar ID, how to check settings yourself, pre-ticket or even how to complete a task without needing to raise a support ticket at all.

Search Bar

The helpful search bar allows you to easily find whichever resource you need.


Create an Account

To create an account, select the “Sign In” option on the top right and you will see the below:

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If you already have an account, please enter your Email and Password here and sign in. If you do not have an account, please select the “Sign up” option.

Here you can enter your full name and email address, once done click the “Sign up” button. You will now be sent an email to verify your email address.

Please follow the link in the email to create a password and once done, you should be logged in.

If you have any issues logging in, please contact


Raising a Request

To raise a ticket with the support team, please click the “Submit a request” option at the top of the page (note, this will only appear once you are logged in).

Relevant questions will appear as you go through the form, please supply as much information as possible around your issue/request. Attachments can also be added to this form.

Once all the relevant information has been filled in, please click the “Submit” button.

You will receive confirmation that your ticket has been raised successfully, an email will also be sent.


View Raised Tickets

To view your raised tickets and check for any updates, click your name at the top right of the page, from here select “My activities”.

From here, information about previously raised tickets can be viewed. There are also search and filter options available to help locate requests.

The ticket can be viewed by clicking on the subject.

Here you will see all of the information entered when the ticket was raised, any updates from the support team as well as the option to add additional comments/information.



If you have any issues with the above process, please contact