This article provides helpful steps on how to gather useful information for Google. 



Does issue occur in Incognito/Guest browser?

Incognito Instructions:

Guest Browser Instructions:


If the issue doesn't occur in incognito/guest browser, try the below:


Try clearing browser cookies and see if this resolves your issue.

Go to chrome://settings/

Step 1: Scroll down and click advanced

Step 2: Go down to Clear Browsing Data - Click

Step 3: Select Cookies and Cached images and files - click clear browsing data


If clearing cache and cookies does not resolve the issue try to remove all extensions and see if this resolves your issue:


Go to chrome://extensions/

Step 1: Turn the slider to the right for Developer Mode top right

Step 2: Turn off all extensions


If this resolves your issue then it's caused by an extension.


Applications with Account Access

Please take screenshots of the page at:


Chrome Version Check

Go to the following address and print as PDF:



Network Diagnostics

This can be gathered by going to:

Please send screenshots.


Email Issues

Email Header

You can download an email header by doing the following:

Step 1: Click on the email in Gmail

Step 2: Click on the 3 dots to the right of the email

Step 3: Click "Download message"


Calendar Issues

Event information

To get the Calendar Event ID follow the instruction in the link below or follow the steps:


Step 1) Go to the

Step 2) Open the affected event

Step 3) Select the drop down menu 'More Actions'.

Step 4) Click on the 'Troubleshooting Info'.



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